Job Description

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the IT Security Technician today!

The IT Security Technician

Position Summary:

• The Security Technician performs advanced information security work focused on protecting the organization's systems and data.
• This includes monitoring, investigating, and responding to cybersecurity threats; managing and optimizing security products; and collaborating across departments to ensure a proactive security posture.
• The position is responsible for threat hunting, handling security tickets through Manage Engine, maintaining endpoint protection, and supporting compliance efforts.
• The Security Technician works under general supervision with moderate latitude for initiative and independent judgment.

ESSENTIAL FUNCTIONS

Summary of position:

• Performs complex (journey-level) information security analysis work.
• Work involves planning, implementing, and monitoring security measures for the protection of information systems and infrastructure.
• May provide guidance to others.
• Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

TYPICAL WORKING CONDITIONS/ENVIRONMENT

• This position typically operates in an office setting.

JOB DUTIES/RESPONSIBILITIES

- Monitor and triage security tickets using the ManageEngine platform.

- Perform proactive threat hunting across systems, logs, and security tools to identify suspicious activity and indicators of compromise.

- Manage, maintain, and optimize security platforms such as:

• SentinelOne (EDR)
• Varonis (data security and user behavior analytics)
• Duo Security (multi-factor authentication)
• Other security tools as assigned

- Investigate, analyze, and document security incidents, breaches, and alerts using SOAR, SIEM, and EDR platforms.

- Respond to and resolve security events on a 24/7 basis (after-hours response may be remote following onboarding/training).

- Perform vulnerability scans and assist in remediation tracking.

- Support regulatory and compliance activities (HIPAA, NIST CSF, CMMC, PCI, etc.).

- Assist with internal and external audits and assessments.

- Participate in the creation and delivery of security awareness training materials.

- Stay current on emerging cybersecurity threats, tools, and best practices.

- Maintain detailed records of incidents, investigations, and response efforts using ticketing and case management tools.

- Develop and recommend security standards, policies, and controls.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

QUALIFICATIONS - IT Security Technician

Experience / Knowledge:

Candidates should have 2 to 4 years of hands-on experience in information security, ideally in a technical or analyst role.

They should possess working knowledge of security platforms such as EDR, SIEM, MFA, and DLP, as well as a solid understanding of network and system architecture.

Proficiency in identifying, analyzing, and responding to security incidents is essential, along with familiarity with industry-standard security frameworks and policies, including NIST and ISO 27001.

Experience with log analysis, scripting languages like PowerShell or Python, or forensic investigation tools is considered a strong plus.

Education / License/Certifications :

Experience in information security analysis work.

Graduation from an accredited four-year college or university with major coursework in information technology security, computer information systems, computer science, management information systems, or a related field is generally preferred.

Physical/Emotional/Social - Skills/Abilities:

Office environment with heavy computer use.

Occasional sitting and lifting of up to 50 lbs.

Normal/corrected eyesight.

Hearing within normal range.

Team members interact with staff throughout the organization, including senior and executive leadership, as well as multiple external stakeholders.

Location:

Knox County, Tennessee

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

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